Coastal Electric Cooperative


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Customer Service Rep III
Job Code:2021-3000-002
Salary Grade:
Reports To:Laura Richardson
Department:Customer Service
Directs:
  

Job Responsibilities:

 Provide customer service to our members and to the Customer Services team. Supply specialized contact in the provision of all services related to the responsibilities of Customer Services.

Duties:

  • Provide customer service via phone or in person.
  • Manage multiple task and adapt to the need of the individual.
  • Receive and process payments through phone, cash register, and night deposit box. Balance cash drawer daily and input deposit information on cash sheet.
  • Create service orders for outdoor lighting connection, disconnect and repairs.
  • Create service orders for right-of-way clearance, hazards, ect.
  • Schedule engineering and energy audit appointments.
  • Process applications for new service.
  • Explain bills, usage, and CEMC’s programs to members.
  • Make payment arrangements with members.
  • Complete Topaz requests as time permits.
  • Other duties as assigned by management.

Job Qualifications:

High school diploma or state equivalency certificate required.  Minimum of one (1) year experience in a utility billing office, customer service call center, or other work related field with telephone and direct customer contact.  Knowledge of basic business law and general accounting is required.  Must have previous cash handling experience with the ability to count back change.  Must have excellent organizational, time management, verbal and written communication skills.  Proficient in office automation technology, such as calculator, cash register, personal computer (Microsoft Word, Excel, and Outlook) and the ability to handle confidential information.   Must have and maintain a valid Georgia driver’s license, as use of company vehicles may be required in this job.

Work Environment:

The duties of this job are performed indoors; sitting long hours using a computer.  The noise level in the work environment is usually quiet.

Education & Skill Set